FAQs
If I have questions, who can I contact?
Any questions/queries please fill out our contact form and one of our representatives will be back in touch within 72 hours.
Refused entry at the door, can I get a refund?
No refund will be given if refused entry by venue. You may be refused entry for being too intoxicated, wrong dress code, abuse towards staff or any illegal content found upon entry.
I've booked the wrong ticket/date by mistake?
Do not panic! We got you…..Please fill out our contact form with your booking reference and one of our representatives will be back in touch within 72 hours.
When is the event?
2023 dates will be relased soon!
What is the exact location?
Location is on the ticket page for your event!
What is the dress code?
Smart/casual – no tracksuits
Are there any age restrictions for registration?
This is a 18+ event
Is there an accessibility entrance?
Check out the venue’s website that’s specific to your location and date!
What if I need medical assistance?
All SIA staff on site are medically trained. If you are feeling unwell, please bring it to the attention of the staff. We are here to help.
How do I access my ticket?
Download the Fatsoma app before attending the event and your ticket QR code will be there!
The lineup/artist has changed, what should I do?
All Lines ups are subject to change. No refunds will be offered.
Contact Us
One of our representatives will be back in touch within 72 hours.